Frequently asked.
What statements do I need to upload?
PDF statements for any credit card you use for practice expenses. We recommend 2–6 months per card — have these ready before you begin. One file per statement period is ideal. The more data you provide, the more accurate your strategy.
Our supply spend is huge but the distributors don't seem to have bonus categories. Does this matter?
Yes — this is exactly the gap we find most often. Henry Schein, Patterson, Benco, Medline, and most medical/dental distributors fall into "general" spend at 1% on most cards. A flat 2% card captures that entire spend category at double the rate. On $15K/month in supplies that's $1,800/year just from that one change.
We already have a Chase Ink or Amex card. Will this still find something?
Almost certainly. Having a good card doesn't mean you have the right card for your specific spend mix. Most practices have one card they use for everything — the optimization comes from matching categories to cards that specifically reward those categories. Chase Ink is excellent for telecom and office supplies at 5x but earns 1% on supplies, which is often the largest category.
How is this different from asking our accountant?
Your accountant optimizes your tax position, not your spend rewards. Most accountants aren't tracking real-time reward structures across 38 cards — that's not their job. RewardGap is purpose-built for this specific analysis and reads your actual spend rather than making general recommendations.
How does the guarantee work?
We place a $497 authorization hold on your card before the analysis runs — not a charge. If we find less than $1,000 in additional annual rewards, the hold is released automatically and your card is never charged. You only pay when we find real results.
How long does the analysis take?
Upload your statements and the analysis runs in minutes. Your full strategy — breakdown, recommendations, and email report — is ready before your next patient.
Is my practice financial data safe?
Yes. Statements are processed only during your active session and never stored. We extract spend category totals only — no patient data, no procedure information, nothing sensitive beyond purchase amounts by merchant category.
What size practice is this right for?
RewardGap works best for practices putting $8,000+/month on credit cards. Solo practitioners with modest spend may not meet the $1,000 threshold — if that's the case, you owe nothing. Group practices and DSOs with higher spend typically find the largest gaps.